What to do in the event of a claim:

You should advise Us as soon as possible of an occurrence or Event which could lead to a claim.

Procedure for making a claim:

1. Complete a claim form (claim forms are available from Us) and attach to the claim form:
   1. receipts for any expenses or proof of earnings that are being claimed;
   2. any reports that have been obtained from the police, a carrier or other authorities about an accident, loss or damage; and
   3. any other documentary evidence required by Us under Your Policy;
2. Provide Us with the completed claim form and accompanying documents within thirty (30) days of the Event taking place which gives rise to a claim, or as soon as reasonably practical;
3. Give Us at Your or Your legal representative’s expense all medical and other certificates and evidence required by Us that is reasonably required to assess the claim;
4. Not make any offer, promise of payment or admit any liability without Our written consent; and
5. Help Us to make any recoveries. We have the right to sue any other party in Your name to recover money payable under the Policy or to choose to defend any action brought against You. You must provide reasonable assistance to Us.

We may have You medically examined at Our expense when and as often as We may reasonably require after a claim has been made. We may also arrange an autopsy if We reasonably require one.

Processing and payment of claims:

We must take all reasonable steps to pay a valid claim promptly.

If We pay an Accidental Loss of Life benefit We will pay this amount to Your estate. In all other cases We will pay amounts under Your Policy to You or, in the case of Insured Persons who are under the age of eighteen (18), to the parent or legal guardian.

Claim Form

Start your Claim Submission.

For claims assistance please call 1800 803 548